FAQs

Do I need an account to place an order?

No, all you need is an email address to place and track orders. To checkout faster, access your wishlist and order updates, we recommend setting up a AVASREVENGE account.

How do I place an order on your website?

Here’s how:

  1. Choose a category or brand from the top navigation menu or search to explore a specific style or designer
  2. Select your desired item and click Add To Cart. Once you’ve added all items, it’s time to checkout
  3. Sign in to your account or, if you’ve not yet created one, continue via guest checkout

Enter your address, payment method and delivery details to place your order. We’ll confirm the order and it will be carefully prepared and sent to you, with updates every step of the way.

I’ve forgotten my password. What should I do?

Follow the forgot your password link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

How do I receive AVASREVENGE email updates?

Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage. You can manage your email preferences in your account.

Can I cancel my AVASREVENGE order or make changes to it?

Yes, you may be able to cancel some items before we prepare your order.

Are all products original and authentic?

Absolutely! All products are genuine and brand-new. We source the highest quality brands and luxury products from Europe’s finest retailers. We have relationships and partnerships with luxury brands across Europe, so our entire selection is curated by our luxury partners and currently on offer in their retail locations.

 

 

Which currencies can I shop in?

This is determined by your delivery destination and will be displayed at checkout before placing your order. If your local currency is unavailable, your order will be charged in USD for a competitive exchange rate.

When will my card be charged?

If you pay by debit card, PayPal, AVASREVENGE will take payment when you place your order.

Which payment methods do you accept?

  • Visa
  • MasterCard
  • Maestro
  • American Express
  • Discover
  • Diners
  • PayPal
  • Apple Pay
  • Google Pay
  • Stripe
  • Klarna
  • Alipay
  • Wechat Pay

For your safety, security checks are taken on all payments made to us at the time of purchase.

Will my personal details stay safe?

Absolutely. We keep your personal data private and confidential and only share it with your consent or if legally permitted to. For further details, view the AVASREVENGE Privacy Policy

Are all products authentic?

Absolutely! All products are genuine and brand-new. We source the highest quality brands and products from United State’s finest retailers. We have relationships and partnerships with luxury brands across United States, so our entire selection is curated by our luxury partners and currently on offer in their retail locations.

Why does the system keep telling me to contact my bank when I try to make a purchase?

Please note that your card may be declined due to potential security blocks on foreign transactions. To avoid this issue, please alert your card issuer or financial institution about your purchase(s) before you submit payment. AVASREVENGE disclaims any liability for any damages (direct or indirect of any nature) that you may suffer in these circumstances.

Is shopping safe on AVASREVENGE?

Always! AVASREVENGE has one of the most comprehensive website security systems available. Not only does our site use SSL (Secure Socket Layer) encryption but also features a PCI DSS compliant gateway to process all payments. This provides a very effective protection to keep your personal information and payment details secure.

How do I know which items are in stock?

All items shown on the website are currently in stock. Our inventory is updated multiple times an hour, so anything that’s listed on the site should be in stock. Please note that placing an item in your shopping cart doesn’t reserve it or guarantee your purchase.

Will new brands be added to the website? If so, when?

We add new brands and items daily! Be sure to check back often to see what’s new.

What if my size is out of stock?

If your size is out of stock, then try browsing your item by brand and size. There is a chance you can find the same item in your size in different brands.

Can I reserve an item to buy later?

No, we are not able to hold items. Because our stock changes daily and we offer hard-to-find items at the best price, we cannot guarantee an item will remain in stock or hold items for purchase later.

Can I make a special request for my order, such as an alteration?

At the moment, we do not offer tailored or customized products.

How can I reach the customer care?

Our customer care is available 24h/day, 7 days per week via email address customercare@avasrevenge.com.

 

How do I know which items are in stock?

All items shown on the website are currently in stock. Our inventory is updated multiple times an hour, so anything that’s listed on the site should be in stock. Please note that placing an item in your shopping cart doesn’t reserve it or guarantee your purchase.

Will new brands be added to the website? If so, when?

We add new brands and items daily! Be sure to check back often to see what’s new.

What if my size is out of stock?

If your size is out of stock, then try browsing your item by brand and size. There is a chance you can find the same item in your size in different brands.

Can I reserve an item to buy later?

We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, we don’t offer reservations.

Can I make a special request for my order, such as an alteration?

At the moment, we do not offer tailored or customized products.

Are Avas Revenge items guaranteed authentic?

Our offering is expertly curated by the best luxury fashion brands and boutiques around the globe and all our items are guaranteed authentic.

How will my order be packaged?

Your order will be carefully prepared in a protective Avas Revenge package. If the designer has provided any branded boxes, dust bags or cases, these will also be included.

How can I reach the customer care?

Our customer care is available 24h/day, 7days per week via live chat or at the email address customercare@avasrevenge.com.

How much will I be charged for delivery?

We offer free shipping on orders over $300. Below that, the shipping fee is $26.00 per order.

When will I receive my item and how can I track delivery?

Once your order is confirmed, we’ll send it within 2 business days. Depending on your location and selected delivery method, delivery can take usually 2-7 business days. We’ll email you with the tracking information and an estimated delivery date when each item is sent. We actively track each package until it arrives.  You can also track your order on our homepage.

Will I need to pay duties and taxes?

Orders over $800 may be charged a duty fee and taxes which is collected by customs.

How do I know if my order went through?

We will communicate with you during the three phases of the fulfillment of your order.

First you will receive an email once you submit your order to confirm we have received it. Once the order is accepted you will receive a second email. However, this does not mean your order is final. Also, we may need to check your payment and address details before we can ship your order.

Once our retail location approves your order, your payment goes through, and your product is ready for delivery, then you will receive another email confirming the shipment of your item(s).

How can I check the status of my order?

AVASREVENGE will keep you updated about the status of your order via email. You can also keep track of your orders through “My Account.” To track your package, click on “Track your order” on the homepage.

Can AVASREVENGE ship to more than one address in a single order?

No, we can only ship to one address. If you would like to ship to multiple addresses, then you will need to place separate orders.

Do you deliver to P.O. boxes?

No, we do not deliver to P.O. boxes due to courier restrictions.

What if my item doesn’t fit?

If your item doesn’t fit, you can return it.

If you’d like to place another order, you can do this on our website: https://www.avasrevenge.com/shop.